Privacy Policy

DBX Limited (“DBX“, “we“, “us“) collect data when you use DBX’s services or interact with us. Here we describe how we collect, use, and handle your personal information.

What does this notice cover?

This notice applies to DBX’s online dry bulks analytics platform (our “Service”), DBX’s corporate website at (the “Website”) and other interactions (e.g. providing customer support) you may have with DBX.

What information do we collect?

We collect and process the following information:

Information you provide to us.

Account information. We collect the information you provide to us when you do things such as sign up for your account or update your user profile. This may include your name, email address, phone number, your organisation and your professional role

Interactions with us. We collect information when you interact with us, such as to provide us with feedback, contact us for user support or request a demo of the Services. This may include name, address, email, telephone number, company/employer, job function, team size, the date, time and reason for contacting us, transcripts of any conversations, and if you call us, your phone number and call recordings.

We store your marketing preferences, including any consent you have given us.

Information we collect automatically.

Device and browser information: We collect information about the browsers and devices you use to access the Website and Service through the use of cookies and similar technologies. Please see our Cookie Policy [below/url] for more information.

How do we use this information?

We process this information for the following purposes:

To fulfil a contract, or take steps linked to a contract including:
• To provide our Services, including ancillary services such as customer support.
• To take payment for the Services.
• To send you service, technical and other administrative emails relating to our Services, messages and other types of communications, like two factor authentication and resetting your password.

As required by DBX to conduct our business and pursue our legitimate interests, in particular:
• To ensure our Services are working as intended, such as tracking outages or troubleshooting issues that you report to us.
• To make improvements to our Services, to help us develop new ones, and improve our Website.
• To measure performance. We use data for analytics and measurement to understand how our Services are used. For example, we analyse data about your use of our Services to do things like optimise product design. We may also combine information collected through the Service with information about our customers collected by other means.
• To conduct surveys and other market research to ensure our services are relevant to your needs.

Where you give us consent:
• where required by law to send you direct marketing in relation to our relevant Services;
• we place cookies and use similar technologies. See our Cookie Policy; and
• on other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.

For purposes which are required by law:
• In response to requests by government or law enforcement authorities conducting an investigation.

Withdrawing consent or otherwise objecting to direct marketing

Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above.

In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time. You can do this by following the instructions in the communication within an electronic message, or by contacting us at

Who will we share this data with, where and when
Vendors and service providers. We will share your personal data with third party service providers who support our business, who will process it on behalf of DBX for the purposes identified above. Such third parties include providers of hosting services and technical infrastructure (e.g. Amazon Web Services), CRM services, customer support services, and marketing services.

DBX group companies. We may share your information with our group of companies for the purposes of business administration, maintaining security and regulatory compliance, providing support services to end users (including IT support, where relevant), marketing and analytics.

Legal reasons. We will share personal information outside of DBX if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to (i) enforce applicable terms of service or other agreements, including investigation of potential violations and audits, (ii) detect, prevent, or otherwise address fraud, abuse, security risks, or technical issues, and (iii) protect against harm to the rights, property or safety of DBX, our users, or the public as required or permitted by law.

Your organisation. When you access or use our services in the course of working for your organisation, we may share your information with such organisation in certain circumstances.

Business transfers. In the event that DBX undergoes any reorganisation, restructuring, merger, sale, or other transfer of assets your information will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to any new owners of the business.

In connection with the purposes identified above, your personal data may be transferred outside the UK and the EEA . Where information is transferred outside the UK or EEA that is not subject to an adequacy decision by the EU Commission, data is adequately protected by EU Commission approved standard contractual clauses, an appropriate Privacy Shield certification or a vendor’s Processor Binding Corporate Rules.

What rights do I have?
Where required by applicable law or regulation, you have the right to ask us for a copy of your personal data; to correct, delete or restrict (stop any active) processing of your personal data; and to obtain the personal data you provide to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this data to another controller. If you are a registered user of our Services, you may also review and change your personal information on your account profile page.

In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing). These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. We will inform you of relevant exemptions we rely upon when responding to any request you make.

To exercise any of these rights – or get a copy of our legitimate interest balancing tests –  you can get in touch with us using the details set out below. If you have unresolved concerns, you have the right to complain to a data protection authority where you live, work or where you believe a breach may have occurred.

For the provision of information marked as mandatory when you register to use the Service, if such information is not provided, then you will not be able to use the Service. All other provision of your information is optional. If you do not provide such information, our provision of certain services to you may be detracted from.

How long will you retain my data?

We store data for as long as necessary to provide our Services. This is a case-by-case determination that depends on things such as the nature of the data, why it is collected and processed, and relevant legal or operational retention needs. Some personal data you can delete whenever you like, some data is deleted automatically, and some data we retain for longer periods of time. For example:

• We will keep the account information you provide to us (such as details about your organisation, your professional role) for as long as you remain an account holder.
• We will keep a record of the fact that you have asked us not to send you direct marketing indefinitely, so that we can respect your request in future.
• We will keep usage information and analytics data for a reasonable length of time that allows us to provide our services and to understand how people use our services.

Sometimes business and legal requirements oblige us to retain certain information, for specific purposes, for an extended period of time. Reasons we might retain some data for longer periods of time include security, fraud prevention, financial record-keeping, complying with legal or regulatory requirements, ensuring the continuity of our services, and when there have been direct communications with DBX.

How do I get in touch with you?

If you have any questions or concerns about how we process your data, please contact us at at

Who is my data controller?

Any personal information provided to or gathered by DBX is controlled by DBX Limited (c/o 83 Cambridge Street, Pimlico, London, United Kingdom, SW1V 4PS, UK) . For more information on who is considered the specific data controller in connection with the collection of your personal information please contact us at

Changes to our privacy notice

We reserve the right to change this privacy notice from time to time to reflect changes in the law or regulation, our information practices, our services, or our operational requirements. Depending on the type of change, we may notify you by updating this page or by email. We encourage you to periodically review this page to see any changes we have made.

Last updated: March 2021

Cookie Policy

1. What are cookies?

When you visit a website, your browser downloads and stores small pieces of data in text files. This data serves as a record of your visit to that site and make some functions of the website possible. Logging in, switching language preferences and personalising a webpage are all possible because of cookies. They also enable websites to see how you use the site so that improvements can be made.

2. Cookies on the DBX website

The cookies the DBX website uses fall into the following categories.

Category 1: Strictly Necessary Cookies

These cookies are essential to enable you to move around our website and use its features. Without them, services you have asked for such as remembering your login details cannot be provided.




Retention Period

bcookie, bscookie

Used by LinkedIn to uniquely identify devices accessing the platform to detect abuse on the platform and to save the state of 2FA logins

2 years


Used by Google to remember whether you consented to the use of cookies by their services

18 years


Remember whether you accepted the use of cookies by our website

36 hours

Category 2: Functionality Performance Cookies

These technologies remember choices you make such as the country you visit our websites from, language and search parameters. These can then be used to provide you with an experience more appropriate to your selections. The information these technologies collect may be anonymised and they cannot track your browsing activity on other sites.

The major cookies used on the DBX website are listed below:




Retention Period


Used to prevent the browser from sending Google cookies together with cross-site requests

6 months


Used by YouTube to measure your bandwidth to determine whether you get the new player interface or the old.

8 months

Category 3: Analytical Cookies

These cookies collect aggregated information on how people use our website.




Retention Period


Used by Google Analytics to distinguish users.

2 years


Used by Google Analytics to distinguish users.

24 hours


Used by Google Analytics to throttle request rate.

1 minute

Category 4: Advertising Cookies

These cookies collect aggregated information on how people use our website.

We use analytics services provided by Google to help us do this.

If you don’t want us to use information about your visits in this way, click here for Google to opt-out of their services.




Retention Period


Used through Google Analytics to understand user interaction with the website and advertising

3 months


Used by DoubleClick (Google Marketing Platform) to identify unique users

Session only


Used by DoubleClick (Google Marketing Platform) to identify unique users

1 minute


Used by LinkedIn to remember a user’s language setting

Session only


Used by LinkedIn to optimize data centre selection

24 hours


Used by LinkedIn to ensure there is a correct ‘SameSite’ attribute for all cookies in the browser

1 year


Used by LinkedIn Ads for ID syncing

30 days


Used by YouTube (Google) to track views of embedded videos and deliver personalised adverts


3. Your choices about cookies

Except for any cookies that are essential to provide you with access to our website and the features you request access to, we require your consent for cookies to be placed on your device as you visit our website.

If you don’t want any third party advertising cookies to be set by Google or YouTube (which is owned by Google), click here for Google to opt-out of their services.

If you don’t want to allow cookies at all, or only want to allow use of certain cookies, you can also refer to your browser settings.

You can also use your browser settings to withdraw your consent to our use of cookies at any time and delete cookies that have already been set. The website contains comprehensive information about the process of opting out on different browsers.

Note that by disabling certain categories of cookies, you may be prevented from accessing some features of our website or certain content or functionality may not be available.

4.  Privacy support

‍Please see our Privacy Policy for more information about how we use your personal data and to exercise your rights in relation to your personal data.

If you have any questions or concerns about our cookie policy, please contact:
By post: 1 Fore Street, WeWork Moorgate 1021, London EC2Y 9DT, United Kingdom

5.  Version control

Version 2.0, published March 2021